ServiceNow is a platform, not a config form — and the developers in your network probably don't treat it that way. We staff certified ServiceNow developers who build scoped apps, write ATF tests, version with Git, and architect around CMDB instead of patching around it. ITSM, ITOM, HRSD, CSM, SecOps, GRC, App Engine.
$24/hr
Senior dev, CSA + CAD
180+
ServiceNow developers on bench
300+
Implementations & enhancements
Implementation, enhancement, integration, or rescue — we'll match a senior certified developer or pod within 48 hours.
Direct engagement, no agency margin
Six patterns that cover most enterprise ServiceNow programs. Pick the one that matches the work in front of you.
Incident, problem, change, request — rebuilt with current-release best practice. Workspace adoption, AI Search, agent-assist suggestions, and Now Assist for resolution drafting and case summarization.
HR Service Delivery design, Employee Center personalization, lifecycle events, case management, COE topic strategy, and Workday / SuccessFactors integration with employee data sync.
Discovery pattern design, MID Server farm sizing, identification rule reconciliation, CMDB Health dashboards, and Service Mapping for application dependency mapping.
Security Incident Response, Vulnerability Response, Threat Intelligence, IRM (formerly GRC), policy and compliance, audit, and continuous control monitoring with Splunk / CrowdStrike / Tenable feeds.
Scoped apps with Workflow Studio, Decision Tables, Process Automation Designer. Mobile experiences with Now Mobile, custom widgets in Service Portal, Next Experience UI Builder.
Skip-version upgrades, deprecation review, custom code refactoring, ATF coverage build-out, and rescue of programs stuck on customizations that broke at the last upgrade.
Functional depth in product modules, technical depth in the platform — and people who understand both.
We start with a 5-day technical spike — fast enough to validate fit, deep enough to find the real risks before you commit budget.
Senior developer or architect deep-dives your instance and target. Reviews customizations, technical debt, integration map, and proposed scope. Output: risk memo, sprint plan, named team.
Backlog refinement, ATF baseline, environment access, scoped app boilerplate, and integration credentials. Definition of done aligned with your release governance.
Two-week sprints with demos, ATF on every story, code review on every PR. Promotions through dev → test → prod with proper change records, not cowboy update sets.
30–60 day hypercare on go-live, then transition to fractional support — 1–2 senior developers on retainer for enhancements, releases, and instance health.
Three engagement models. Free 5-day spike because every ServiceNow instance is different and every “simple” project hides surprises.
5 days
Free
Senior developer + your platform owner. Instance walk-through, technical risk memo, scoped sprint plan. No commitment.
Build → Hypercare
$16K – $50K/mo
2–5 person pod owning the program — architect + developers + tester. Fixed monthly, quarterly committed roadmap.
Monthly retainer
$24 – $65/hr
Post-go-live or BAU. Senior developers on retainer for enhancements, release prep, and instance health.
We build ServiceNow the way you'd build any other piece of production software. Tested, versioned, scoped, observable.
Scoped apps, ATF, Git, code review. We bring engineering practice to a platform that historically didn't have it.
Decisions account for CMDB impact upfront — not as a retrofit after Discovery exposes the chaos.
MID Server farms, IntegrationHub, OAuth, mutual TLS — we build integrations that survive your security review.
We refactor toward standard, not away from it. Your next upgrade is calm because the current build was disciplined.
Yes. Every developer holds Certified System Administrator (CSA) and Certified Application Developer (CAD) at minimum. Most carry CIS certifications in their specialty: CIS-ITSM, CIS-ITOM, CIS-HRSD, CIS-CSM, CIS-Risk, CIS-Vulnerability Response, or CIS-Discovery. Senior architects hold CTA. We rotate certifications with every major release (Yokohama, Xanadu, Washington DC).
Yes. Our team is on current release tracks and has built with Now Assist for ITSM/HR/CSM, AI Agents in Now Platform, Workflow Studio, and the Yokohama RaptorDB enhancements. We also handle upgrades — release-readiness assessments, technical debt review, custom code refactoring against deprecations, and managed upgrade execution with rollback plans.
Both. App Engine and Creator Workflows are core to what we build — custom record producers, decision tables, flow designer flows, IntegrationHub spokes, custom widgets in Service Portal, Mobile experience, and Next Experience UI components. We’ve shipped App Engine apps for asset management, audit response, vendor onboarding, lease management, and field service automation.
Yes. IntegrationHub for SaaS connectors and reusable spokes. MID Server design for on-prem reach (LDAP, JDBC, file, SCCM, REST behind firewall). Custom REST and SOAP message integrations, Scripted REST APIs for outbound endpoints, and OAuth 2.0 / mutual TLS / JWT auth flows. We’ve integrated ServiceNow with Workday, SAP, Salesforce, Jira, Splunk, CrowdStrike, Tenable, and dozens of internal systems.
Yes. Discovery patterns, MID Server farms, schedules, credential management, and identification rule design. CMDB Health remediation — duplicates, orphans, stale CIs, missing identifiers — and CMDB governance models. Service Mapping for application dependency mapping, Event Management with custom event rules, and AIOps with metric and topology analytics.
We treat ServiceNow code like any other codebase. Scoped applications by default. Update sets only when scope isn’t feasible. Git integration via Studio source control or Now CLI. ATF test suites for every flow and major business rule. Code review on every story. CMDB-aware change control via ChangeRequest integration. We’ll bring those practices into your instance — or stop the cowboy patterns currently happening.
Senior ServiceNow developers from $24/hr, ITSM/HRSD/CSM specialists from $30/hr, ITOM and SecOps architects from $40/hr, principal-level CTAs from $55/hr. Most engagements run as a 2–5 person pod billed monthly ($16K–$50K/month) for the duration of the implementation or major program. Free 5-day spike before any commitment.
Book a free 5-day technical spike. We'll send a CSA + CAD + CIS-certified senior, review your instance, and hand you a sprint plan by next Friday.